Monday, August 30, 2010

Check the entire box set next time

How annoying is this? We have reached season five in our entire-run box set of the West Wing and the first disc is so badly scratched that it wouldn't play the whole first episode.

It's a brand new DVD. Some packer somewhere must have scraped the disc in.

And frustratingly, only guarantee things for 28 days. How are you supposed to watch every West Wing episode in 28 days to check for scratches. I have hunted on their website and they have no contact email that I could see - I think because it's been more than 28 days since I bought it. So now I have to phone them.

Things like this frustrate me. I don't know why companies bury their contact details. I've gone from mildly irritated with the disc to very irritated with Play.

The phone call won't be a happy one.

1 comment:

  1. This post on moneysavingexpert may help find a better (cheaper) phone number at least.

    Apparently the number "01534 877595" is "a good one to call".